Module 6 · Analytics

Analytics

A procedure that people abandon halfway is telling you something. Analytics show where people stop, restart or flag a step, so owners know what to fix first.

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Example

Reading the signals

In the demo, usage is counted in your own browser. Follow a procedure, leave halfway, and the drop-off appears against that step.

  1. Step People follow “Handle a refund request”
  2. Exception Most stops happen at “Outside the standard window”
  3. Source Flags say the escalation rule is unclear
  4. Outcome Owner rewrites the step and publishes v2

Capabilities

What’s included

Each item is marked with its real status. “In the demo” works today in the public Studio demo, which runs in your browser with sample data. “Planned” is on the roadmap and not available yet.

Usage

  • Starts and completions per procedureIn the demo
  • Drop-off by stepIn the demo
  • Restart countsIn the demo
  • Feedback flags on stepsIn the demo
  • Execution durationPlanned
  • Decision-branch analysisPlanned

Improvement

  • Recent changes alongside usageIn the demo
  • Searches with poor resultsPlanned
  • Content freshnessPlanned
  • Before and after comparisonsPlanned
  • Exportable reportsPlanned

In the demo works today in the public Studio demo (runs in your browser, sample data)In development being built now, not yet availablePlanned on the roadmap, not available yet

Related

Works together with

See it working on a sample procedure.

The Studio demo runs in your browser with sample data. No account needed.

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